Select Your Currency

Frequently asked questions

Have a question? Need a quick answer. Perhaps, the answer is below. We have listed the answers to our most common questions. We endeavour to answer all our emails within 24 hours, however during busier periods we may take a little longer to respond. If you cannot find the answer to your question below, please send us an email and we will try our best to reply at the earliest.

Q : How long will my order take to arrive after completing?

A : Depends on where the item is being sent. We generally ask for maximum 11-20 business days, but the item may be delivered much earlier than that.

We ask for extra time to cater for any unexpected delays.

Q: Which service do you use to send?

A: E-Parcel service through Australia Post is used to post the items within Australia. The parcels can be tracked using Australia Post website at www.aupost.com.au. The parcel must be signed on delivery for extra security. Most standard parcels will cost $11.00. We request you to send us an email advising us for Express Post if you wish to get your parcel delivered on an urgent basis. Extra costs may be applicable for Express Delivery. For quotes please contact us. Overseas parcels are sent via Australia Post EMS International Courier with tracking facility. This is the safest and fastest option. However, for those looking to save costs we can send via First Class Airmail (no tracking) but we cannot be held liable for lost parcels if using this method

Q: If I buy an item online but upon receiving it don’t like the item or a sizing is not right can I send it back?

 A: Yes, we understand that this can happen when purchasing Sports equipment and will gladly exchange items. We offer 30 days unconditional return (buyer to return postage charges). If the mistake is on our part we will bear the costs involved with postage as we have a free post return address.

 Q: Do you tailor custom made uniforms for cricket / sports teams and clubs?

 A: Yes, we do provide custom made T-shirts and caps. Please email us your requirements and we shall provide you with the design and quote. For more information please visit our clothing/ Apparels section

 Q: I’m not confident about buying equipment over the net?

 A: Perhaps you should check out our feedback and testimonial page and see what our happy customers from all over the world have to say about our online / mail order service. We offer a 30 day money back guarantee if you are not happy with our product or service.

 Q: Do you accept credit card through your online service?

 A: Unfortunately we do not accept credit cards due to our privacy policy. You can choose to pay through Bank deposit as these method provide safer transaction. Please email us with further queries and we shall be able to assist you.

 Q: I live overseas, how much is my currency worth to the Australian dollar?

 A: Please refer the currency conversion websites for currency conversion. You should be able to view the price on your home currency in our website which can be converted to Australian currency using the currency conversion rate of that particular date.

 Q: Some bats I have seen on some websites and ebay seem cheaper, why is this so?

 A: We see many of these buyers end up at our shop often quite disgruntled at being conned by somewhat dodgy online sellers with no reputation in the cricket market. They are often attracted by seemingly low prices. This can blind a customer to some important factors such as quality of willow, weight and pick up of the bat, warranty policy, after sales advice etc. These are all aspects that Sports KABOOM can guarantee.

 Q: What is the warranty policy for bats when buying from Sports KABOOM?

 A: We do provide warranty for our products. For further details please refer our “ Warranty” page.

 Q: When buying a bat from Sports KABOOM is the bat knocked in?

 A: Yes, all our bats are pre- knocked in. All our bats come “Factory Prepared” straight from the manufacturer but we always suggest further knocking in to improve the lifespan of the new bat.

 Q: Can I trade in my old bat?

A: Unfortunately we do not trade in old bats.